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FAQ'S


HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

After checking out (completing your transaction) you will get an automatic email saying your order has been processed. Once the order has been shipped you will get another email saying your order has been despatched and we will provide you with the tracking ID to track your parcel while in transit.

 

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

ETA’s vary. Typically all orders are shipped from our facilities with 5-7 business days.  International and national holidays may cause minor delays.
The ETA may differ between products depending on where they're located and the shipping method you've selected.

 

HOW DO I RETURN AN ITEM FOR AN EXCHANGE?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 5 days return period please ship it back following the instructions provided when you email customer support at info@magdalenaandthird.com. Once we receive your return, we will send you an email to confirm that we’ve received it. If no issues are prompted with your return your request will be processed within 7 business days. As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment. To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. Fees associated with your postage cost back to us are not covered by us, solely the customer. All sale items, accessories, lingerie, and custom items are final sale.

 

SOMETHING I PURCHASED IS NOW IN SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

 

DO YOU SHIP INTERNATIONALLY?

We ship all over the world, most countries are free shipping however there are some exclusions.

 

A CELEBRITY OR INFLUENCER RECENTLY WORE SOMETHING AND I CANT FIND IT ONLINE?

It is possible that the item has sold out or is a custom item, please email us at info@magdalenaandthird.com for more details.

 

HOW MANY EXCHANGES ARE GRANTED PER TRANSACTION?

One exchange per transaction is granted

 

WHAT IS THE BEST WAY TO RECEIVE SALES, PROMOS AND MORE?

Subscribe to our website and follow us on instagram @magdalenaandthird_

 

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